S H I P P I N G
When will my order ship?
Once your order has been placed, your items will ship in 1-3 business days; closed on weekends. Please know that during PEAK seasonal times or during SALES our shipping could take up to an entire 7-10 business days! Quality is top priority for us, and we want to ensure you will receive your product exactly as purchased.
What shipping options do you offer?
We currently offer standard domestic shipping within the U.S. only. Once your items have been processed, they will arrive via USPS or UPS carriers.
Where can I find my tracking information?
Once your item ships, you will receive an email with a tracking number that you can follow as your items travel across America! It may take up to 2 business days for the tracking information to update in our shipping partner's system. However, it could also move to your spam folder so please look from an email coming from sales@sellnopaleacreek.com.
My items arrived damaged. What do I do?
Send us an email with a picture of your broken or damaged goods upon arrival within 3 business days to sales@sellnopaleacreek.com, and we will send a replacement. This is considered ample time to notify us of any issues! Anything outside of this time frame could arise with denial since it's outside of our policy.
I never received my order! Help!
Oh no! If you have not received your order within 7 business days from the ship date, please send us an email to sales@sellnopaleacreek.com and we will help research that order, file a missing mail claim, etc. However, we are strict at following our company guidelines!! We are NOT responsible for delays with USPS, lost packages or those that show "DELIVERED". We recommend adding insurance should you feel the need to do so on your order. It's the only guarantee for replacement. We do offer additional insurance on every purchase made through our online checkout and highly recommend purchasing it for such a small fee!
I received the wrong items. What do I do?
Whoopsie! Please send us an email to sales@sellnopaleacreek.com within 3 business days, and we will replace your items with the correct ones.
Overages & Refunds?
All transactions will result with instore gift cards for any type of overages or refunds! This policy is to prevent scammers and protect our business practices.
We charge a flat-rate shipping dependent on your orders volume. In the event we are able to combine shipping for multiple orders a refund is not given; instead an instore gift card is sent by email. If for any reason you request a refund for an order; please note that it too will also be in the form of instore credit.
Unfortunately, our Etsy platform does not allow the use of single gift cards. Therefore, gift cards will only be issued and to be used via our main site!
E X C H A N G E S & R E P L A C E M E N T S
Can I make a change to my unshipped items?
Yes! But you will need to contact us within 24 hours of placing your order to ensure we have time to make those changes. If items are in procurement then no changes can take place. Please email us at sales@sellnopaleacreek.com.
Once you receive your order NO EXCHANGES are allowed as we make every order in-house as they come through our order processing. We do not keep inventory on hand.
H O U R S OF O P E R A T I O N
We accept orders 24 hours a day, 7 days a week. Because we are a small team, we are not always immediately available to answer your emails. The warehouse is typically staffed Monday-Friday 10am-3pm. We will respond to you within 48-72 hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed until the following business day. Please send us an email to sales@sellnopaleacreek.com with any questions you might have.
